This page sets out the regulatory and legal framework under which Grosvenor Online Casino operates. All information provided herein is intended to assist players in understanding their rights, the obligations of the operator, and the standards of conduct required under applicable United Kingdom law. Players are encouraged to read this page carefully prior to registering an account or placing any wager.
1. Operator Details
The website is operated by Rank Interactive (Gibraltar) Limited, a company incorporated under the laws of Gibraltar.
- Legal name: Rank Interactive (Gibraltar) Limited
- Company registration number: 120385
- Country of incorporation: Gibraltar
- Registered address: Suite 3, 2nd Floor, Icom House, 1/5 Irish Town, Gibraltar GX11 1AA
- Parent company: The Rank Group Plc, a public limited company listed on the London Stock Exchange
Rank Interactive (Gibraltar) Limited is a wholly owned subsidiary of The Rank Group Plc and operates the Grosvenor online gaming brand on behalf of the group. The Rank Group has been active in the United Kingdom gaming industry since 1970 and remains one of the most established land-based and online casino operators in Great Britain.
2. Licensing and Regulatory Authorisation
2.1 United Kingdom Gambling Commission
For customers located in Great Britain, all online gaming services provided through this platform are licensed and regulated by the UK Gambling Commission (UKGC), the statutory body established under the Gambling Act 2005.
- Regulator: UK Gambling Commission
- Operator account number: 57924
- Licence type: Remote Operating Licence (Online Casino and Betting)
- Regulatory website: www.gamblingcommission.gov.uk
The UKGC licence requires the operator to adhere to the Licence Conditions and Codes of Practice (LCCP) in full, including requirements relating to fair and transparent gaming, player fund protection, responsible gambling tools, and anti-money laundering procedures. The operator’s compliance with these conditions is subject to ongoing monitoring, reporting obligations, and periodic review by the Commission.
2.2 Gibraltar Gambling Commissioner
For customers located outside of Great Britain, online gaming services are licensed and regulated by the Government of Gibraltar and subject to oversight by the Gibraltar Gambling Commissioner.
- Licence numbers: RGL 133 and RGL 134
- Regulatory framework: Gibraltar Gambling Act 2005 (as amended)
2.3 Land-Based Licensing
Where applicable, land-based casino premises operated under the Grosvenor brand are separately licensed and regulated by the UK Gambling Commission under licence numbers 614, 33465 and 34161, issued to Grosvenor Casinos Limited and Grosvenor Casinos (GC) Limited respectively.
3. Territory of Service and Age Restrictions
3.1 Permitted Territory
Online gaming services on this platform are made available exclusively to individuals located in jurisdictions where the operator holds the appropriate regulatory authorisation. For residents of Great Britain, services are provided under the UKGC Remote Operating Licence referenced in Section 2.1 above. It is the responsibility of each player to ascertain whether accessing and using the platform is lawful in their jurisdiction of residence.
The operator reserves the right to restrict access from any territory in which it does not hold a valid operating licence or where the provision of gambling services would be contrary to applicable law.
3.2 Age Verification and Minimum Age Requirement
Access to real-money gambling services is strictly restricted to individuals who are 18 years of age or older. This requirement applies without exception and is mandated by the Gambling Act 2005 and the conditions of the UKGC licence.
The operator is obliged to verify the age of all customers prior to permitting access to gambling facilities or processing any financial transaction. Age verification is conducted as part of the account registration process and may include:
- Automated checks against electronic identity databases
- Submission of a valid government-issued photographic identity document (such as a UK passport or UK driving licence)
- Supplementary documentary evidence where required by the operator’s verification procedures
Where age verification cannot be completed satisfactorily, the operator will suspend access to gambling services and withhold any funds deposited until verification is complete. The operator does not permit gambling on credit and does not accept payment from third parties.
4. Anti-Money Laundering and Know Your Customer Policy
4.1 Legal Obligations
The operator is subject to the Proceeds of Crime Act 2002, the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (as amended), and the relevant provisions of the UKGC LCCP. The operator maintains a comprehensive Anti-Money Laundering (AML) and Know Your Customer (KYC) programme that is reviewed and updated in accordance with evolving regulatory requirements and guidance issued by the UKGC and the Financial Action Task Force (FATF).
4.2 Customer Due Diligence
All customers are subject to Customer Due Diligence (CDD) procedures. These procedures are applied at the point of registration, at defined transaction thresholds, and on a risk-sensitive basis throughout the customer relationship. CDD measures include, but are not limited to:
- Verification of the customer’s identity through reliable and independent documentary or electronic sources
- Verification of the customer’s address
- Assessment of the source of funds and, where applicable, source of wealth
- Ongoing monitoring of customer transactions for patterns that may indicate money laundering, fraud, or other financial crime
4.3 Enhanced Due Diligence
Enhanced Due Diligence (EDD) is applied to customers who are assessed as presenting a higher risk, including but not limited to politically exposed persons (PEPs), their associates, and customers whose transaction patterns or account activity give rise to heightened concern. EDD may require the submission of additional documentation and may result in temporary restrictions on account activity pending satisfactory review.
4.4 Suspicious Activity Reporting
The operator maintains an internal reporting structure and appoints a nominated Money Laundering Reporting Officer (MLRO) in accordance with applicable legislation. Where reasonable grounds for suspicion of money laundering or terrorist financing exist, the operator is obliged to file a Suspicious Activity Report (SAR) with the National Crime Agency (NCA). The operator is prohibited by law from disclosing to any customer that a SAR has been or may be submitted in respect of their account.
5. Data Protection
5.1 Applicable Legislation
The operator processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) as it forms part of domestic law by virtue of the European Union (Withdrawal) Act 2018, and the Data Protection Act 2018. The operator acts as a data controller in respect of personal data collected from customers and is registered with the Information Commissioner’s Office (ICO).
5.2 Collection and Use of Personal Data
Personal data is collected and processed for purposes that include, but are not limited to:
- The fulfilment of the operator’s contractual obligations to customers
- Compliance with legal and regulatory obligations, including AML and KYC requirements
- Prevention and detection of fraud, money laundering, and other unlawful activity
- The operation of responsible gambling tools and player protection measures
- Communication with customers in relation to their accounts and, where consent has been obtained, for marketing purposes
5.3 Data Security
The operator employs industry-standard technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include Transport Layer Security (TLS) encryption for data in transit, access controls, and regular security assessments. Customer financial data and personal information are not sold, rented, or otherwise disclosed to unaffiliated third parties except where required by law or with the express consent of the customer.
5.4 Data Subject Rights
Customers have the right, subject to applicable exemptions, to access their personal data, to request rectification or erasure, to object to processing, and to request restriction of processing. Requests concerning data subject rights should be directed to the operator’s Data Protection contact in accordance with the procedures set out in the Privacy Policy, available on this website.
Further information regarding how personal data is processed is set out in the operator’s Privacy Policy. Customers who consider that their data protection rights have been infringed may lodge a complaint with the ICO at ico.org.uk.
6. Responsible Gambling
6.1 Policy Commitment
The operator is committed to promoting responsible gambling and minimising the risk of gambling-related harm in accordance with the Social Responsibility Code provisions of the UKGC LCCP. The operator’s responsible gambling programme operates under the brand name “Keep It Fun”, reflecting the principle that gambling should remain an enjoyable and controlled leisure activity.
6.2 Player Protection Tools
The following tools are available to all registered customers and may be activated at any time through the account settings:
- Deposit limits: Customers may set daily, weekly, or monthly limits on the amount they deposit into their account. Reductions to existing limits take effect immediately; increases are subject to a cooling-off period as required by the UKGC LCCP.
- Session time limits: Customers may restrict the duration of individual gambling sessions.
- Loss limits: Customers may set limits on the net losses they incur within a defined period.
- Reality checks: Customers may configure in-session notifications reminding them of the time elapsed during a gambling session.
- Self-exclusion: Customers who wish to take a break from gambling may self-exclude for a minimum period of six months. Self-exclusion requests are processed promptly and the operator will take reasonable steps to identify and close any duplicate accounts held by the customer.
- GamStop: The operator participates in the National Online Self-Exclusion Scheme, GamStop. Customers may register a multi-operator self-exclusion via www.gamstop.co.uk.
6.3 Support Organisations
Customers who are concerned about their gambling behaviour, or who are affected by the gambling of someone close to them, are encouraged to seek free and confidential support from the following organisations:
- BeGambleAware: www.begambleaware.org
- National Gambling Helpline: 0808 8020 133 (free, 24 hours a day)
- GamCare: www.gamcare.org.uk
- Gamblers Anonymous: www.gamblersanonymous.org.uk
6.4 Protection of Vulnerable Customers
The operator maintains internal procedures for the identification of customers who may be experiencing gambling-related harm or who may be vulnerable. Where indicators of potential harm are identified, the operator’s customer protection team may make contact with the customer to discuss the responsible gambling tools available to them. The operator does not direct promotional communications at customers who have self-excluded, have applied deposit limits at the maximum level, or who have otherwise indicated that they wish to limit their gambling activity.
7. Player Fund Protection
Customer funds are held separately from the operator’s own business funds. This arrangement means that, in the event of insolvency, customer funds are protected and are not available to satisfy the claims of the operator’s general creditors. The level of protection afforded meets the standard required by the UK Gambling Commission under its licence conditions. Customers may verify the current status of the operator’s licence and fund protection arrangements through the UKGC public register at www.gamblingcommission.gov.uk/public-register.
8. Game Fairness and Independent Testing
All games offered on the platform use certified Random Number Generators (RNGs) that have been tested and approved by independent testing laboratories accredited by the UKGC. The theoretical Return to Player (RTP) percentage for each game is disclosed within the game information. The operator does not alter or manipulate game outcomes and provides access to full game rules for each title available on the platform. Third-party testing is conducted on a regular basis to confirm ongoing compliance with technical standards.
9. Complaints and Dispute Resolution
9.1 Internal Complaints Procedure
Customers who wish to raise a complaint regarding any aspect of the operator’s services are required, in the first instance, to contact the operator’s customer support team directly. Complaints may be submitted by email, live chat, or in writing to the operator’s registered address. The operator will acknowledge receipt of a complaint promptly and will endeavour to provide a substantive response within a reasonable timeframe. Customers will be kept informed of the progress of their complaint where a full response cannot be provided within eight weeks.
9.2 Alternative Dispute Resolution
Where a complaint cannot be resolved to the customer’s satisfaction through the operator’s internal procedure, and where at least eight weeks have elapsed since the complaint was first submitted (or the operator has issued a final position letter), customers are entitled to refer their dispute to an approved Alternative Dispute Resolution (ADR) provider. The operator’s designated ADR body is:
- Independent Betting Adjudication Service (IBAS)
- Website: www.ibas-uk.com
IBAS provides an independent and impartial adjudication service at no cost to the customer. The adjudication process is binding on the operator where a determination is made in the customer’s favour. Customers retain the right to pursue remedies through the courts of England and Wales irrespective of whether they have utilised the ADR process.
9.3 UK Gambling Commission
Where a customer considers that the operator has failed to comply with its regulatory obligations, a complaint may be submitted to the UK Gambling Commission at www.gamblingcommission.gov.uk. The UKGC does not adjudicate individual betting disputes but may investigate concerns regarding an operator’s compliance with licence conditions.
10. Amendments to This Page
The operator reserves the right to update and amend the information contained on this page in response to changes in the regulatory environment, applicable law, or its internal policies. Where material changes are made, customers will be notified in accordance with the operator’s standard communication procedures. Customers are advised to review this page periodically to ensure that they remain informed of the current regulatory position. The date of the most recent review is indicated at the foot of this page.
Last reviewed: May 2026. This page is provided for information purposes only and does not constitute legal advice. For specific legal queries, customers should seek independent legal counsel.